Award winning Vauxhall dealer Group Drive Vauxhall, partners with Award winning warranty provider the WMS Group.
With 15 dealerships throughout the Country, Drive Vauxhall is one of the UK’s largest privately-owned automotive retail groups and has been recently awarded Vauxhall European Dealer Group of the Year. The WMS Group (5 times winner of Warranty Provider of the Year) were the obvious partner of choice.
“With levels of service such as 24/7 claims support, 24-hour claim payment turnaround, coupled with the vast warranty knowledge the WMS Group has delivered a personal service through its experienced Account Manager, Robert Maybank. We believe we have not just found a warranty supplier, but a key partner that will help our business grow tremendously over the next few years”
This was the reaction of Drive Vauxhall Group joint Managing Directors, Rob Keenan and Stuart Harrison, when they were asked what made them move to warranty supplier, WMS Group.
“When I spoke to Stuart and Rob at Drive Vauxhall Group it was clear that they were looking for a warranty provider that cared about their customers as much as Drive Vauxhall did. The WMS Group prides itself on treating customers fairly and putting in place bespoke warranty solutions that work for our product partners and their customers” Comments Robert Maybank (WMS Group Account Manager)
“Dealers look to their warranty providers to achieve a range of objectives – to enhance customer confidence, provide market leading solutions, delivering training and development skills, creating opportunities for “up selling”, to aid profitability and retention. However, Drive Vauxhall know they can only achieve this through meeting all customer expectations.
WMS Group fully understood the requirements of the Drive Vauxhall Group, and worked closely with the directors to tailor a bespoke programme suited to their business, and most importantly their valued customers” commented Craig Grant Commercial Director, WMS Group.
Roll out of the new warranty solution commenced in early March after dealership one to one training for all sales and administration staff.
“The initial feedback from staff and customers has been extremely positive, and we look forward to continuing our partnership with the WMS Group for many years to come, once we are able to re-commence business after the countrywide lockdown is lifted” concluded Rob Keenan and Stuart Harrison.