Job Description

Reporting to the Claims Manager, the main objective of this role is to be responsible on a day-to-day basis for the assessment, costing and authorisation or rejection of claims. This role involves dealing with policy holders, dealers, and repairers primarily over the telephone, ensuring all queries are dealt with in a timely manner. They are also required to carry out any other administration duties to contribute to the day to day running of the department

Main Job Missions

  • To make decisions on claims regarding approval or refusal
  • Providing the highest level of service to customers, dealer partners and repairers
  • To ensure parts costs are kept within scope

Required qualifications for this job

Hard Skills (technical knowledge and/or professional experiences)
  • Excellent customer service skills
  • Proficient in Microsoft Office package
  • Ability to work under pressure
  • Technical knowledge of motor vehicles (advantageous, but not essential)
Soft Skills (personality, human assets)
  • Teamwork – being part of a team and working in a collaborative way with others
  • Confident speaking to customers over the telephone
  • Promoting and supporting the company values

Language Skills

  • English
  • French (not essential)