Driving forward with its ambitious business transformation and change strategy for WMS Group (UK) Ltd (WMS), Opteven has introduced its highly accessible and market-leading online claims platform for WMS dealers and repairers.
Designed to significantly simplify and speed-up the process of making warranty claims, the new platform will reduce administration time while offering a comprehensive and exceptional customer service experience.
The innovative digital claims tool will also reduce operational costs and deliver a clear return on investment while modernising the journey for dealers and repairers.
Commenting on the new digital technology, Head of Operations for Opteven UK, comments: “We have been piloting this new online platform with our repair network since the beginning of 2022 and have experienced significant interest and uptake. During Q1 we have already seen almost a quarter (25%) of our claims now being made via the new online system, which is remarkably encouraging and cements our vision that there is substantial appetite for adopting digital technologies.”
An early embracer of the new system, Dave McCoy, Partner at gearbox specialist AI Premier Transmissions in Kettering, adds: “Using this new online claims platform means that when I get into the office as early as 7am, I’m not wasting time waiting for call centres to open and I can actually get on with my job and process my first claims before 7.30am. This enables a hugely productive start to my day and frees up my morning to focus on more strategic activities. Another benefit is that the WMS Opteven platform is so much less complex and easier to use than other systems out there and the training provides all the knowledge needed to use the platform successfully.”
Also an advocate of the WMS Opteven online claims system is Angus MacKinnon, Independent Garage of the Year 2021. Offering his insight, Managing Director, Stuart MacKinnon, says: “I couldn’t recommend the new online platform highly enough. Running a busy garage, I can’t afford to have technicians wasting valuable time on the phone just to administer a claim. Having watched a simple and informative training session provided by Opteven, my team has been fully onboarded and is able to process claims online in an efficient manor, freeing up their time to focus on the many other daily tasks.”
Paul continues: “Customers will also benefit from the new technology as their claims will be processed much more quickly and if approved, they will also see the funds transferred to their account without delay.
“Integrating digital technologies into our operations is key as we embark on our transformation journey to become a customer-centric, digitally enabled business. Our new online claims system excels in three fundamental areas – customer experience, efficiency and effectiveness and offers a value-driven approach. We invite all dealers and repairers who use our award-winning warranties, to register for the new platform here.”
Dealers and repairers can register their interest for the new online claims system here. Following registration, WMS will provide full and comprehensive system training.