Car repairers have been slammed in Which? survey

WHICH? has accused car garages of “shocking levels of incompetence” following a recent secret survey.

The consumer association conducted an undercover investigation – which found that 9 in 10 garages assessed missed a potentially dangerous fault. It also found 39% of garages charged for something that WASN’T supplied.

This has led Which? to call for secret car garage investigations as part of all codes of conduct. It is also demanding a recognised qualification for all mechanics.

Which? picked out headline state that make for grim reading. It deliberately introduced four easy-to-find faults on a car and with 62 garages tested, only eight returned vehicles fault free. Five garages didn’t find any of the faults, said Which? As a whole, the report card looks bad:

  • Deflated spare tyre – 68% missed
  • Brake fluid at minimum level – 48% missed
  • Blown reversing bulb – 57% missed
  • Nearside rear tyre pressure low – 21% missed

Damningly, Which? also introduced an honesty test by filling up the screenwash to see how many garages still charged for it – 39% did.

Peter Vicary-Smith, chief executive of Which?, said: “This is a worrying snapshot of an industry that desperately needs to clean up its act. Almost all the garages in our investigation failed to fix basic faults. This could have endangered the lives of drivers and other road users and is simply not acceptable.”

Sources: Car Dealer Magazine ( and Which? (

As part of the WMS Group ( policy, we have thousands of approved UK repairers on our database that are monitored for their practises. The WMS Group  is a leading supplier of used car warranty, motorbike warranty and van (LCV) warranty and incorporates Warranty Management Services (WMS), Vehicle Guarantee Services (VGS), Freeplan and Used Vehicle Warranty ( The Group currently has over 75,000 live policy holders and a network of 3,000 car, bike and van dealers.